搭载豆包手机助手的努比亚 NaviX Ultra 手机用户从9月24日晚开始遭遇游戏问题。1用户在登录或进行《王者荣耀》匹配对战时频繁收到设备环境异常提示，并被强制踢下线。1
针对此事，豆包手机助手官方在9月25日发布声明予以回应。1官方明确表示全程未对腾讯游戏系统进行任何操作，AI不存在违规点击、外挂或模拟行为。1官方同时表示仍在与腾讯沟通相关问题，但暂未收到明确回复。1针对受影响用户，官方建议暂时不要反复尝试登录，如账号被封禁可通过官方游戏客服提交申诉。1
Users of the Nubia NaviX Ultra smartphone began reporting issues starting the evening of September 24 when attempting to log into Honor of Kings on devices running the Doupacket mobile assistant 1. Players encountered device environment anomaly notifications and were forcibly disconnected during login and matchmaking 1.
In response, the Doupacket mobile assistant team issued an official statement clarifying that it had not performed any operations on Tencent's game systems throughout the incident 1. The company emphasized that its AI exhibited no unauthorized clicks, cheating behavior, or emulation activities 1. As of the official statement released on September 25, Doupacket indicated it remained in communication with Tencent but had not yet received a definitive response 1.
Doupacket advised affected users to refrain from repeatedly attempting to log in and suggested that those whose accounts were suspended could file appeals through the official game customer service 1.
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