上海迪士尼因工作人员要求一位视障游客收起盲杖而引发争议，乐园随后向该游客致以诚挚的歉意1。事件中，工作人员曾询问视障人士"谁会在不需要的情况下用盲杖？"，而该游客回应称"盲杖就是我的眼睛"1。
记者调查发现，尽管无障碍设施正在逐步完善，但实际应用中存在多个问题1。根据南方周末的测评，232名志愿者对40座高铁站的无障碍设施进行了评估，发现盲道普遍缺乏起点、终点与方位提示等关键信息1。专家张屹指出，无障碍建设的本质问题并非技术层面，而是社会问题，需要实现"去残疾人化"的转变1。这一事件再次凸显了残障者的具体需求在公共服务中仍未得到充分重视。
Shanghai Disneyland issued a formal apology on September 24, 2026, to a visually impaired guest after staff members requested that the visitor put away their white cane 1. During the incident, a staff member questioned the guest by asking, "Who would use a white cane if they didn't need to?" 1 The visitor responded by stating, "My cane is my eyes" 1.
The incident has drawn broader attention to accessibility challenges within public facilities. Southern Weekly conducted an assessment in which 232 volunteers evaluated accessibility features across 40 high-speed railway stations, uncovering systemic issues with tactile guidance paths 1. The investigation found that many blind paths lack clear starting points, endpoints, and directional indicators 1. According to accessibility expert Zhang Yi, "Accessibility is not a technical problem but a social one," emphasizing the need to move beyond stigmatizing approaches to disability 1.
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