苹果 iPhone 18 Pro 和 iPhone 18 Pro Max 于 9 月 18 日开始送达首批用户后，部分用户反馈该机型 Face ID 功能存在多项异常1。用户遭遇的问题包括验证失败后设备卡死并自动重启、设置过程中出现"Face ID 不可用"提示，以及在未直视屏幕的情况下仍完成解锁等情况1。
苹果在 iPhone 18 Pro 系列上将 Face ID 红外摄像头移至屏幕左上角下方1。覆盖屏幕左上角传感器区域的哑光或防窥屏幕保护膜可能导致 Face ID 无法稳定工作1。已有用户在联系苹果技术支持后被告知设备存在硬件缺陷，并启动了换机流程1。虽然硬件调整是否与问题直接相关目前尚不确定，但预计可通过后续的 iOS 27 软件更新修复1。
Early adopters of Apple's iPhone 18 Pro and iPhone 18 Pro Max have begun experiencing Face ID malfunctions since the devices started arriving on September 18.1 The reported problems include verification failures that cause the device to freeze and restart, setup prompts displaying "Face ID Unavailable," and instances where the phone unlocks despite users not looking directly at the screen.1
Apple repositioned the Face ID infrared camera to the lower left area of the screen bezel on the iPhone 18 Pro lineup, though it remains unclear whether this hardware adjustment is connected to the issues.1 Screen protectors covering the upper left sensor area—particularly matte or privacy-focused variants—may prevent Face ID from functioning reliably.1 Some users who contacted Apple support were informed their devices have hardware defects and were offered replacements.1
The tech community suggests the problems could potentially be resolved through a future iOS 27 software update rather than requiring hardware intervention.1
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