约翰迪尔公司于2025年推出的Pro Service自修复软件系统在实际测试中成功诊断并修复了拖拉机故障1。然而该服务的市场前景仍然黯淡，日均使用用户仅约1000人，而美国农场总数达到180万家1。个人机器用户年费为195美元起，企业或维修店则需支付4995-5995美元/年1。
农民和维修权倡导者对该服务持续表达不满1。农民Jared Wilson指出，许多农民转而使用灰市破解软件而非Pro Service1。约翰迪尔首席技术官Jahmy Hindman声称该软件版本对客户和经销商相同，但Wilson质疑这无法进行比较验证1。维修权倡导者Willie Cade直言："他们只是想赚尽可能多的钱的垄断者，真正的客户不是农民，是华尔街"1。
复杂故障的诊断能力仍是该服务的短板1。一些拖拉机配备多达50个控制器，复杂故障诊断仍需时间等待PIP（产品改进计划）1。此前，约翰迪尔曾在4月同意支付9900万美元和解款，7月与FTC达成单独和解协议1。
John Deere launched its Pro Service self-repair software platform in 2025, offering farmers a way to diagnose and fix equipment issues independently.1 A reporter successfully used the system to diagnose and repair a fuel-water separator sensor fault on a tractor, demonstrating the service's basic functionality.1 However, the initiative has failed to gain significant traction among the farming community, with the company reporting approximately 1,000 daily users—a negligible fraction of the roughly 1.8 million farms across the United States.1
The pricing structure for Pro Service begins at $195 annually for individual machine operators, while repair shops and enterprises pay between $4,995 and $5,995 per year.1 Despite this rollout, skepticism persists among farmers and right-to-repair advocates who question whether the platform adequately addresses complex diagnostics and provides sufficient access to hardware controls.1 Jared Wilson, a farmer involved in a $99 million lawsuit against John Deere, contends that many farmers resort to gray-market cracking software instead of using Pro Service.1 Some tractors are equipped with up to 50 controllers, and complex fault diagnosis often requires extended waiting periods for product improvement plans from the company.1
John Deere's Chief Technology Officer Jahmy Hindman asserts that the software version available to customers and dealerships is identical, though Wilson questions the verifiability of such claims.1 Right-to-repair advocate Willie Cade characterized the company as "monopolists trying to make as much money as possible," arguing that "the real customer isn't the farmer—it's Wall Street."1 John Deere previously agreed to a $99 million settlement in April and reached a separate agreement with the Federal Trade Commission in July.1
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