ResolveHQ：基于 Cloudflare 原生服务的开源客服管理系统

ResolveHQ 是一款为小型支持团队设计的开源客服管理系统，完全构建在 Cloudflare 原生服务之上1。该项目利用 Cloudflare Workers、D1 数据库、R2 文件存储和 Queues 消息队列等服务，可直接自托管部署在用户的 Cloudflare 账户中，并支持在 Cloudflare 免费计划范围内运行1。

ResolveHQ 提供了客服团队所需的核心功能，包括共享收件箱、工单管理、角色管理、邮件线程处理和文件附件存储1。系统通过 Cloudflare Email Routing 接收邮件，经由 Resend 服务发送回复1。此外，该平台集成了可选的 AI 辅助回复功能，需配置 OpenAI API 密钥并使用默认模型 gpt-4o-mini1。用户可根据需要配置工单保留天数参数，系统将自动删除过期工单1。

在技术实现上，ResolveHQ 的前端采用 React 加 Vite 框架，配合 Radix UI 组件库和 Lucide 图标库1，后端则使用 Hono 框架提供 REST API 接口1。

ResolveHQ is an open-source helpdesk system designed for small support teams and built entirely on Cloudflare's native infrastructure stack 1. The platform leverages Cloudflare Workers, D1 database, R2 file storage, and Queues to provide a self-hosted customer support solution that can operate within Cloudflare's free tier limitations 1.

The system offers a comprehensive suite of support management features including a shared inbox, ticket management, role-based access control, email threading, and file attachments 1. It also provides an optional AI-assisted draft reply function powered by OpenAI's API, with gpt-4o-mini as the default model, requiring users to supply their own OpenAI API key to enable this capability 1. The platform includes a knowledge base feature and supports configurable ticket retention policies that automatically delete expired tickets based on a customizable retention period 1.

The architecture employs a modern technology stack, with React and Vite powering the frontend, complemented by Radix UI components and Lucide icons 1. The backend is built on the Hono framework to deliver REST API functionality 1. Email integration is achieved through Cloudflare Email Routing for inbound messages and Resend for outbound communication 1.